Refund policy

14-Day Return Policy

At NeuroKid, we want you and your child to have the best learning experience possible. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return policy.

Return Window
You have 14 days from the date of delivery to request a return.

Eligibility for Returns
To be eligible for a return, the item must:

• Be in the same condition that you received it

• Be unused and undamaged

• Include all original components, accessories, and packaging

How to Request a Return
To start a return, please contact us at:
[your email address / WhatsApp number]

Provide your order number and a short explanation of the reason for the return. Our support team will guide you through the return process.

Return Shipping
Customers may be responsible for return shipping costs unless the product was delivered damaged or incorrect.

Refund Process
Once we receive and inspect the returned item, we will notify you about the status of your refund. If approved, your refund will be processed within 5–7 business days through the original payment method or an agreed alternative.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos so we can quickly resolve the issue.

Non-Returnable Situations

• Products that are damaged due to misuse

• Items with missing components

• Returns requested after 14 days of delivery

If you have any questions regarding our return policy, feel free to contact our support team.

NeuroKid Support Team
Helping young innovators learn and grow.